Phone: (03) 9336 2388 | Email: sales@ausluggage.com.au

Product Care

Our luggage is designed to endure the rigors of your travels and keep you looking good wherever you go! Here are some tips to keep your luggage looking fresh:

Hardside Luggage

Use a soft sponge or cloth, water or any mild household detergent to clean hardside luggage. For difficult marks, use an all-purpose household spray and rub vigorously. Avoid using cleaning products that contain bleach as well as coarse and abrasive sponges that can damage the finish of your hardside case.


Softside Luggage

For nylon and polyester bags, clean with a soft, damp cloth. For stains, we suggest a luggage cleaner or a mixture of equal parts water and isopropyl alcohol. Avoid using cleaning products containing bleach. Adhesive lint rollers work great to remove lint and dust.

Storage

Store your wheeled luggage in an upright position in a dry location. Avoid storing luggage in extreme temperatures. We recommend nesting small luggage inside larger luggage for easy, compact storage.


Transportation Damage

Airlines are the most common cause of damage to luggage. TOSCA is not responsible for any damage that occurs whilst your luggage in transit

We urge you to inspect your luggage after your trip. Should your luggage be damaged in transit we recommend you report & submit a claim directly to the airline that you have flown with prior to leaving the airport.


Repair and Warranty

Defects in materials or craftsmanship are typically discovered within during the first year of use. Over the years with time and use, your luggage may show signs of wear and tear. This is most commonly seen with moving parts – wheels, handles and zippers. Should you ever need to have your bag repaired, we invite you to visit our Warranty and Service and Repairs page for more information.


Style Number

The style number of your bag can be found on a white label sewn into the suitcase lid or the lining around its interior. This label will show the style number and will read “Style # TCA100”, for example.


Setting your TSA-compliant lock

Fixed TSA Combination Zip Lock Instructions

The combination is set to open at 0-0-0 – to set your combination:

  1. Turn the dials to 0-0-0.
  2. Depress the “change button” firmly with a pen (or similar). A *click* will be heard and the button will remain depressed.
  3. Turn the dials to your personal combination, choosing an easily remembered number. (E.g. Birthday)
  4. Push the “release button” inwards and the “change button” will click out to its original position. Your combination is now set.
  5. If you wish to change the combination repeat steps 2-4.

How to Remember the Code

Suggest you write it down and keep in a safe place (e.g. wallet or purse).
Most people have mobile phones these days so take a photo of the combination and store it in your (mobile phone or tablet)

What happens if I forget my code

We are very sorry – for security reasons the TSA lock passcode needs to be remembered. For this reason our warranty does not cover the wrong setting of combination locks or breaking into your case.