Phone: (03) 9336 2388 | Email:

Service & Repairs

Products are Guaranteed against defective workmanship and material. Retain sales docket as proof of purchase date. Return faulty stock to original place of purchase.

Guarantee does not cover normal wear and tear, damage caused by carriers or consequent damage.

The length of the warranty varies between products and styles.  Please check the luggage/bag hangtag for warranty details.


Old TOSCA Products & Styles

Customers please note, the TOSCA ‘Brand’ was purchased by the Australian Luggage Co. in November 2017.

The Australian Luggage Co does not stock spare parts for old and discontinued  TOSCA products including luggage, bags, business bags and Florence Broadhurst items.

Customers are advised to contact their repairer of choice or see list of recommended repairers below.


Airline Damage

Airlines are the most common cause of damage to luggage. TOSCA is not responsible for any damage that occurs whilst your luggage in transit

We urge you to inspect your luggage after your trip. Should your luggage be damaged in transit we recommend you report & submit a claim directly to the airline that you have flown with prior to leaving the airport.


Authorised Repairers


Bags Only Factory Outlet115-117 High StreetBELMONT03 5244 2934
Gregory’s Bag & Shoe Repairs6 Leake StreetESSENDON03 9379 6137
The Repair Place423-425 Springvale RoadFOREST HILL03 9894 7869



Custom Luggage Co. Pty Ltd317 Sussex StreetSYDNEY02 9621 1099
Sydney Luggage Centre1149 Botany RoadMASCOT02 9669 6381
The Luggage House65-75 Captain Cook DriveCARINGBAH02 9531 6666


Addwest Shoe & Luggage Repairs75 Vulture StreetWEST END07 3844 5416
McInallys Shoe & Bag Repairs34 Davenport StreetSOUTHPORT07 5531 3833


Luggage Place107 Gilbert StreetADELAIDE08 8231 2119


Leather & Luggage Repair Centre317 Walcott StreetMT LAWLEY08 9443 1800