Phone: (03) 9336 2388 | Email:


We want you to be delighted with your order. We also understand that sometimes a return is necessary.  Should you need to return an item, please return faulty stock to original place of purchase.


The customer covers shipping costs for non-damaged or defective returns. We recommend shipping with a service that can provide tracking for reference.

Style Number

Store staff may ask for the style number for your bag. This information can be found on the inside of the suitcase lid or a white label into the lining. This label will identify the style number such as “Style # TCA-100/55.”

Product Services

For any other product service concerns other than returns, please visit our Warranty and Service and Repair page for more information.