Phone: (03) 9336 2388 | Email: sales@ausluggage.com.au

Returns

In-store Purchases (Stockists)

We want you to be delighted with your purchase. We also understand that sometimes a return is necessary.  Should you need to return an item, please return unwanted or faulty stock to original place of purchase.

Stockists of the TOSCA brand will require proof of purchase (receipt) and the credit / debit card you used to make the purchase when returning the goods. Please refer to individual stores for further information.

Style Number

Store staff may ask for the style number for your purchase. This information can be found on the tags, inside of the suitcase lid or white label in the lining. This label will identify the style number such as “TCA-100/55.”

 


Purchases on toscatravelgoods.com.au

You can return any item within 14 days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition. (See return of faulty goods at bottom).

Returns can be made by visiting TOSCA Travelgoods Head Office (2B Slater Parade, Keilor East, VIC 3033) or via return post.

Returns Process

If returning your items via post, please fill out the Return Form attached below prior to sending goods.

TOSCA Travelgoods Return Form (PDF – 195KB)

We will confirm receipt of your request and strive to contact you within 3 – 5 business days with a Return Authorisation and further instructions on how to return your goods.

When returning items by post the customer is responsible for all postage costs incurred if it is due to a change of mind. The product must be returned to us in its original condition (including authentic labels, use instructions, guarantee leaflets and other hang tags) in order to obtain a refund.

Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 14 days of receipt by us of the original product.

In the event you have not respected all return requirements, we will advise you by email the reasons why we cannot approve your return within 14 days.

Additional information

  • Please note that we do not sell second hand goods, so items that have been used or soiled are unable to be refunded or exchanged due to change of mind.
  • Original freight costs will not be refunded
  • When returning items by post the customer is responsible for all postage costs incurred

 

Product Services

For any other product service concerns other than returns, please visit our Warranty and Service and Repair page for more information.