Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure’.
Where a failure does not amount to major failure, Tosca is entitled to choose between providing you with a repair replacement and the supplier will bear the expense of claiming the warranty. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Tosca to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs or receipts. The benefits offered under the warranty are in addition to other rights or remedies the consumer has under law.
Guarantee does not cover wear and tear, damage caused by carriers or consequential damage. Because or severe handling of luggage by rapid transit carriers (Air, Sea, Rail & Road) we recommend to insure your luggage and contents against loss and damage.