Victoria, New South Wales, South Australia, ACT
Shipping is free for orders totalling over $80. Orders under $80 will incur a flat fee of $10.
Western Australia
Shipping is free* for orders totalling over $80 in metropolitan WA suburbs.
If you reside in a regional area or postcode not covered by Free Shipping, a $20 or $30 shipping fee (depending on your postcode) will be incurred for orders under and above $80.
Queensland
Shipping is free* for orders totalling over $80 in metropolitan QLD suburbs.
If you reside in a regional area or postcode not covered by Free Shipping, a $20 or $30 shipping fee (depending on your postcode) will be incurred for orders under and above $80.
Northern Territory
Shipping is $30 for all deliveries to the Northern Territory
Tasmania
Shipping is $20 for all deliveries to Tasmania.
Additional Shipping Fees
The shipping of ‘bulky orders’ (e.g large, medium luggage cases) to locations that are considered regional or remote by our delivery providers may incur an additional shipping charge. If additional shipping fees are required, the TOSCA Travelgoods team will contact you to discuss additional shipping fees prior to shipping your ordered items.
Please contact us if you would like to discuss shipping prior to making your purchase online.
Locations we cannot ship to
TOSCA Travelgoods will only ship items within Australia. There are some locations that we cannot ship to at all. This includes some non-mainland addresses, and remote areas. If your delivery address is in one of these areas, we will contact you to discuss your order before proceeding.
PO BOX or Parcel Lockers
We offer dispatch to PO Box delivery addresses for all items. If your delivery is to a residential or office address we may send this with our road carrier (Direct Freight).
For a Parcel Locker delivery please ensure the dimensions of the items you have ordered will fit in your PO Box or Parcel Locker (e.g. A small hard case suitcase will not fit in a Parcel Locker). In the event where your order is too large to fit, your parcel will be left behind the counter at the Post Office where your PO Box is situated.
Suggested Delivery Times
NSW: Sydney – Approximately 1-3 business days from time of dispatch for delivery to metro Sydney & up to 7+ days for NSW regional areas.
VIC: Melbourne – Approximately 1-3 business days from time of dispatch for delivery to metro Melbourne & up to 7+ days for VIC regional areas.
QLD: Brisbane – Approximately 2-5 business days from time of dispatch for delivery to metro Brisbane & up to 7+ days for QLD regional areas.
SA: Adelaide – Approximately 2-5 business days from time of dispatch for delivery to metro Adelaide & up to 7+ days for SA regional areas.
WA: Perth – Approximately 5-10 business days from time of dispatch for delivery to metro Perth & up to 14+ days for WA regional areas.
TAS: Hobart – Approximately 3-7 business days from time of dispatch for delivery to metro Hobart & Up to 7+ days for TAS regional areas.
All estimates above are business days from dispatch and are approximates only. Times sometimes may vary depending on issues outside of our control.
Please leave enough time for your order to be delivered if you are ordering luggage for an upcoming trip. We recommend you allow the maximum time stated above to avoid any disappointment.
Online orders are not processed over weekends or public holidays.
Delays in postage services may occur from time to time. If you experience any issues, please call us on (03) 9336 2388 or email sales@toscatravelgoods.com.au and we will work to resolve any issues as fast as possible when they arise.
Service
Standard Delivery is via Direct Freight or Australia Post. A signature on collection may be required unless you give us a *Authority To Leave.
You may choose to give an ‘authority’ for the goods to be left without a signature, but this is done at your own risk. TOSCA Travelgoods cannot accept any responsibility for any items damaged or stolen once left by the courier driver.
If for some reason the courier is unable to complete the delivery, and you have not given Authority To Leave, a card will be left informing you that the courier attempted delivery and advising you where the products you ordered can be collected If there is no one present to sign for your parcel, and you have not given Authority To Leave, then a calling card will be left with instructions on how you can arrange a re-delivery.
The progress of your order can be tracked on the internet by following the link in the email we send you confirming despatch.
TOSCA Travelgoods takes no responsibility where an item has been returned to the depot due to access restrictions, no one home or where incorrect address details have been provided. Additional delivery fees will be charged if we are required to re-send the parcel.
Payment
TOSCA Travelgoods uses Stripe and PayPal to manage transactions. PayPal allows you to checkout safely, quickly and easily. This service provides you with a simple way to send money without sharing financial information, along with the flexibility to pay using your PayPal account balance, bank accounts or credit cards. Stripe allows you to transfer money from a bank account way of a credit or debit card transaction.
All payments must be received in full prior to the delivery of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.
Returns
For info on returning goods back to us, please see our Returns page page.
Page updated 18 March 2024