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Product Care

Caring for your luggage

Our luggage is designed to endure the rigors of your travels and keep you looking good wherever you go! Here are our expert tips on caring for your luggage.

Hardside Luggage

Use a soft sponge or cloth, water or any mild household detergent to clean hardside luggage. For difficult marks, use an all-purpose household spray and rub vigorously. Avoid using cleaning products that contain bleach as well as coarse and abrasive sponges that can damage the finish of your hardside case.

Softside Luggage

For nylon and polyester bags, clean with a soft, damp cloth. For stains, we suggest a luggage cleaner or a mixture of equal parts water and isopropyl alcohol. Avoid using cleaning products containing bleach. Adhesive lint rollers work great to remove lint and dust.

Vegan Leather

Vegan leather is absolutely waterproof and does not require the application of waterproofing sprays. Simply dip a clean, soft white cloth in warm water. Wring out excess moisture and wipe down the outside of your leather bag. Do not use a coloured cloth because dye transfer is possible. After wiping down, buff the bag dry with another soft white cloth.

Waxed Canvas

Waxed canvas is absolutely waterproof and does not require the application of waterproofing sprays. To clean, shake or brush off dirt, sand or any other abrasive material. For small spots, use cold water and mild soap, and a sponge or brush. Gently massage the spotted surface with a little soap and rinse with a sponge and cold water. Let the bag air dry. Do not wash in a machine.

Storage

Store your wheeled luggage in an upright position in a dry location. Avoid storing luggage in extreme temperatures. We recommend nesting small luggage inside larger luggage for easy, compact storage.

Transportation Damage

Airlines are the most common cause of damage to luggage. TOSCA is not responsible for any damage that occurs whilst your luggage in transit

We urge you to inspect your luggage after your trip. Should your luggage be damaged in transit we recommend you report & submit a claim directly to the airline that you have flown with prior to leaving the airport.

Repair and Warranty

Defects in materials or craftsmanship are typically discovered within during the first year of use. Over the years with time and use, your luggage may show signs of wear and tear. This is most commonly seen with moving parts – wheels, handles and zippers. Should you ever need to have your bag repaired, we invite you to visit our Warranty and Service and Repairs page for more information.