Service & Repairs

Products are guaranteed against defective workmanship and material. Retain sales docket as proof of purchase date. Return faulty stock to original place of purchase. Please note that the guarantee does not cover normal wear and tear, damage caused by carriers or consequent damage.

The length of the warranty varies between products and styles.  Please check the luggage/bag hangtag for warranty details.


Old TOSCA Products & Styles

Customers please note, the TOSCA ‘Brand’ was purchased by the Australian Luggage Co. in November 2017.

The Australian Luggage Co does not stock spare parts for old and discontinued  TOSCA products including luggage, bags, business bags and Florence Broadhurst items.

Customers are advised to contact their repairer of choice or see list of recommended repairers below.


Airline Damage

Airlines are the most common cause of damage to luggage. TOSCA is not responsible for any damage that occurs whilst your luggage in transit.

We urge you to inspect your luggage after your trip. Should your luggage be damaged in transit we recommend you report & submit a claim directly to the airline that you have flown with prior to leaving the airport. Taking photos of your luggage prior to take-off is highly recommended.


Authorised Bag & Luggage Repairers


Bags Only Factory Outlet 115-117 High Street BELMONT 03 5244 2934
Gregory’s Bag & Shoe Repairs 6 Leake Street ESSENDON 03 9379 6137
The Repair Place 423-425 Springvale Road FOREST HILL 03 9894 7869



Custom Luggage Co. Pty Ltd 317 Sussex Street SYDNEY 02 9621 1099
Sydney Luggage Centre 1149 Botany Road MASCOT 02 9669 6381
The Luggage House 65-75 Captain Cook Drive CARINGBAH 02 9531 6666


Addwest Shoe & Luggage Repairs 75 Vulture Street WEST END 07 3844 5416
McInallys Shoe & Bag Repairs 34 Davenport Street SOUTHPORT 07 5531 3833


Luggage Place 107 Gilbert Street ADELAIDE 08 8231 2119


Leather & Luggage Repair Centre 317 Walcott Street MT LAWLEY 08 9443 1800

Repair Videos