FREE SHIPPING ON ORDERS OVER $80 | Email: sales@toscatravelgoods.com.au

Standard Shipping

Standard delivery is free for items over $80 within Australia. Items under $80 will incur a flat fee of $10

Suggested Delivery Times

NSW: Sydney – Approximately 1-3 business days from time of dispatch for delivery to metro Sydney & up to 7+ days for NSW regional areas.

VIC: Melbourne – Approximately 1-3 business days from time of dispatch for delivery to metro Melbourne & up to 7+ days for VIC regional areas.

QLD: Brisbane – Approximately 2-5 business days from time of dispatch for delivery to metro Brisbane & up to 7+ days for QLD regional areas.

SA: Adelaide – Approximately 2-5 business days from time of dispatch for delivery to metro Adelaide & up to 7+ days for SA regional areas.

WA: Perth – Approximately 7-14 business days from time of dispatch for delivery to metro Perth & up to 14+ days for WA regional areas.

TAS: Hobart – Approximately 4-8 business days from time of dispatch for delivery to metro Hobart & Up to 7+ days for TAS regional areas.

All estimates above are business days from dispatch and are approximates only. Times sometimes may vary depending on issues outside of our control.

Please leave enough time for your order to be delivered if you are ordering luggage for an upcoming trip. We recommend you allow the maximum time stated above to avoid any disappointment.

Delays in postage services may occur from time to time. If you experience any issues, please call us on (03) 9336 2388 or email sales@toscatravelgoods.com.au and we will work to resolve any issues as fast as possible when they arise.

Service

Standard Delivery is via Direct Freight. A signature on collection is required, so please make sure someone is able to accept the goods at the delivery location. You may choose to give an ‘authority’ for the goods to be left without a signature, but this is done at your own risk. TOSCA Travelgoods cannot accept any responsibility for any items damaged or stolen once left by the courier driver.
We can ship small items such as wallets/handbags/small backpacks to PO Boxes or Parcel Lockers via Australia Post. All other items will be sent with our courier and require a physical address for delivery.
If for some reason the courier are unable to complete the delivery, and you have not given Authority To Leave, a card will be left informing you that the courier attempted delivery and advising you where the products you ordered can be collected.

If there is no one present to sign for your parcel, and you have not given Authority To Leave, then a calling card will be left with instructions on how you can arrange a re-delivery.

The progress of your order can be tracked on the internet by following the link in the email we send you confirming despatch.

TOSCA Travelgoods takes no responsibility where an item has been returned to the depot due to access restrictions, no one home or where incorrect address details have been provided. Additional delivery fees will be charged if we are required to re-send the parcel.

Payment

TOSCA Travelgoods uses Stripe and PayPal to manage transactions. PayPal allows you to checkout safely, quickly and easily. This service provides you with a simple way to send money without sharing financial information, along with the flexibility to pay using your PayPal account balance, bank accounts or credit cards.   Stripe allows you to transfer money from a bank account way of a credit or debit card transaction.

All payments must be received in full prior to the delivery of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.

Returns

For info on returning goods back to us, please see our Returns page page.