TOSCA Warranty Guarantee

TOSCA is an iconic Australian brand that celebrates the Nation’s great diversity, love of travel and keen sense of adventure. Drawing inspiration from the rugged landscape and its modern and robust capital cities, TOSCA luggage continues to produce high quality travel goods and accessories that are functional, stylish and compelling

The quality of our products is extremely important to us, and all our suitcases are tested to world class standards— All of our products are put through rigorous testing & we stand behind them – because your satisfaction is our goal.

If your product has developed a fault, please use the following guidelines to ascertain whether you think it should be covered by your warranty. You’ll also find guidance below on how to make a claim.

How do I make a warranty claim

If you made your purchase in a store less than 36 months ago, please contact the retailer it was purchased from.  They will be able to help as part of their independent returns process.

If your TOSCA product was purchased beyond 36 months, to make a warranty claim, please fill in our Warranty Claim Form and we will be happy to help.  You will require proof of purchase. This could be a receipt or order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified. We can’t accept or progress warranty claims without this.

What does the TOSCA warranty cover?

Our warranty covers manufacturing faults caused by defective workmanship or materials but excludes mishandling by carriers such as airport baggage handlers. The warranty does not cover damage due to general wear and tear.

What is not covered under the warranty?

  • Mishandling damages caused by airline luggage handlers or other travel operators—this includes damage such as rips, scratches, dents, cracks, sheared-off wheels or components, bent trolley handles and similar
  • General use or wear and tear
  • Neglect
  • Accidents
  • Abrasions
  • Exposure to extreme temperatures
  • Damage caused by exposure to water, beauty products, chemicals, solvents or acids
  • Damage to any contents in transit such as cameras, media equipment, bottles etc.
  • Deliberate damage
  • Matching products, or items purchased as a set where a matching product is not damaged
  • Any luggage (whether manufactured by TOSCA or not) sold by resellers who are not authorised retailers.
  • Luggage sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Luggage is not “new” or of “first quality “ or has previously been purchased or used by another consumer.
  • Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open
    For issues with the lock on your suitcase, please visit our TSA Locks page.