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Returns

Purchases on toscatravelgoods.com.au

We want you to be delighted with your purchase. We also understand that sometimes a return is necessary.  You can return any item for a refund within 14 days of receiving your original order. Please see Returns Process below for instructions.

Products must be unused, in their original condition and include any instruction manuals, information booklets or hangtags. Postage to TOSCA Travelgoods is at the expense of the customer. Please include a copy of your receipt/order.

The price you paid for you item will be refunded, back to the original account used. Original freight charges will not be refunded (if applicable).

Returns Process

When returning your items via post, please fill out the Return Form below and include with the returned item.  You may also wish to email the Return Form to sales@toscatravelgoods.com.au

TOSCA Travelgoods Return Form (PDF – 195KB)

Returns need to be sent to:

TOSCA Travelgoods
2B Slater Parade
Keilor East, VIC 3033

We will confirm receipt of your request and strive to contact you within 1 – 2 business days.

When returning items by post the customer is responsible for all postage costs incurred. The product must be returned to us in its original condition (including authentic labels, use instructions, guarantee leaflets and other hang tags) in order to obtain a refund.

Once an item is returned we will inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 7 days of receipt by us of the original product.

In the event you have not respected all return requirements, we will advise you by email the reasons why we cannot approve your return within 7 days.

Additional information

  • Please note that we do not sell second hand goods, so items that have been used or soiled are unable to be refunded or exchanged due to change of mind.
  • Original freight costs will not be refunded
  • When returning items by post the customer is responsible for all postage costs incurred

 


In-store Purchases (Stockists)

Should you need to return an item, please return unwanted or faulty stock to the original place of purchase.

Stockists of the TOSCA brand will require proof of purchase (receipt) and the credit / debit card you used to make the purchase when returning the goods. Please refer to individual stores for further information.

Style Number

Store staff may ask for the style number for your purchase. This information can be found on the tags, inside of the suitcase lid or white label in the lining. This label will identify the style number such as “TCA-100/55.”

Product Services

For any other product service concerns other than returns, please visit our Warranty or Service and Repair page for more information.

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